Shipping policy
Thank you for shopping with Exotic Snaxx. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.
Order Processing
All orders are processed within 1–2 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During peak seasons, promotions, or holidays, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
United States
📦 5–10 Business Days
Canada
📦 7–14 Business Days
International Orders
📦 7–21 Business Days
Please note that delivery times are estimates and may vary depending on carrier delays, customs processing, weather conditions, or other unforeseen circumstances.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
🚚 Free Shipping Available on Orders Over $50
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to become active.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If an incorrect address is provided and the order has already been shipped, we may be unable to offer a replacement or refund.
Lost or Delayed Packages
While we work closely with our shipping partners, Exotic Snaxx is not responsible for delays caused by carriers, customs, weather conditions, or other factors beyond our control.
If your package appears lost, please contact our support team and we will do our best to assist you.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery and include:
- Your Order Number
- Photos of the damaged item(s)
- Photos of the packaging
Our team will review the issue and provide an appropriate resolution.
International Orders & Customs
International customers may be responsible for customs duties, taxes, or import fees imposed by their country.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.